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Customer Service — With Smiles and Improve Loyalty

Posted on the July 14th, 2008 under eBooks by (Beaulife) Altis Lo


Smiling Customer ServiceEvery business focuses on customers’ experience, when we provide delighting services, loyal customers will be coming back again, not only bringing more revenue & profit, but also more referrals through word of mouths!

Introducing Ron Kaufman, who is the world’s leading educator and motivator for uplifting customer service, partnerships and superior service culture. He is the author of the bestselling book series
UP Your Service!
and the founder of
UP Your Service! College.

Ron KaufmanI learnt his articles and websites during my employment with MNC (Multi National Companies) which is providing services and distributions of fast moving IT products. Also, he has been invited by JobStreet.com in the past years to mentor in Kuala Lumpur, Malaysia. Although I could not make time to participate his seminars, I have been subscribing his free articles in the past 10 years. New articles are delivered to our emails, whereby old articles are available from his websites.

Ron as a mentor, differentiates himself from other speakers or presenters, with his sharing in the context we can understand and apply to our work place in no time. His topics are interesting and down to earth, which are definitely suitable to any business and organizations, such as government agencies, multi-national corporations and regional firms in fields of public recreation, transportation, entertainment, hospitality, finance services, medical services, manufacturing, retailing and high technology.

His passions in inspiring people to learn, improve and learn has touched many souls in the world in pursuit of service excellence and staff retention.

Let’s start our journey to customer service with his free slide shows by clicking below:

  1. Service with a Smile
  2. Up the Loyalty Ladder

Ron has created an article library with hours of enjoyment and learning for free. Just visit his Learning Library to download the articles. When you need more training or mentoring, sign up his UP Your Service! College.

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